App Usability Service Quality Survey Form
Share your experience with app usability and service quality so the team can improve navigation, responsiveness, and overall satisfaction.
Respondent Profile and App Context
Role or relationship to the app
*
End user
Admin
Manager
Other
Device or platform used
*
iOS
Android
Web
Desktop
Other
How often do you use the app?
*
Daily
Weekly
Monthly
First time
Other
Usability Evaluation
Ease of Navigation
*
1
2
3
4
5
Clarity of Labels and Instructions
*
1
2
3
4
5
Task Completion Speed
*
1
2
3
4
5
Overall App Usability
*
1
2
3
4
5
Which area was hardest to use?
Navigation
Search
Settings
Forms
Checkout
No major issues
Service Quality Feedback
Did you contact app support?
*
Yes
No
Not applicable
Rate the responsiveness and quality of support
*
Very poor
1
2
3
4
Excellent
5
1 is Very poor, 5 is Excellent
If you contacted support, what happened?
Suggestions for improving app support or service quality
Submit Survey
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