Customer Engagement and Complaint Handling Survey
Share your experience with our engagement process and how your complaint was handled. The form uses survey-style questions to help us improve.
Customer Details
Name
Email Address
*
example@example.com
Preferred Contact Method
*
Email
Phone
No follow-up
Engagement Experience
Overall satisfaction with the engagement experience
*
1
2
3
4
5
How easy was it to get help or interact with us?
*
Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
Most recent engagement channel
*
Website
Email
Phone
Live Chat
Social Media
In Store
Other
Complaint Handling Survey
Complaint category
*
Product Issue
Service Issue
Billing Issue
Delivery Issue
Website/App Issue
Other
Complaint resolution status
*
Resolved
Partially Resolved
Not Resolved
Still Pending
Satisfaction with complaint handling
*
1
2
3
4
5
Comments or suggestions for improvement
Submit Survey
Should be Empty: