Mobile Banking Market Research Survey
Help us understand your experience and preferences with mobile banking. Your feedback will guide improvements in mobile banking services.
What is your age group?
*
Please Select
18-24
25-34
35-44
45-54
55-64
65+
Which of the following best describes your primary occupation?
*
Please Select
Student
Employed full-time
Employed part-time
Self-employed
Unemployed
Retired
Other
How often do you use mobile banking apps?
*
Daily
A few times a week
Once a week
A few times a month
Rarely
Never
Which mobile banking app(s) do you currently use?
Chase
Bank of America
Wells Fargo
Capital One
Citi
Other
How satisfied are you with your primary mobile banking app?
*
1
2
3
4
5
Please rate the following features of your mobile banking app.
*
Rows
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Ease of use
1
2
3
4
5
Speed/performance
6
7
8
9
10
Security
11
12
13
14
15
Range of available features
16
17
18
19
20
Customer support
21
22
23
24
25
Which features do you use most often in your mobile banking app? (Select all that apply)
Checking account balance
Transferring money
Paying bills
Depositing checks
Managing cards
Other
What are the biggest pain points or frustrations you have experienced with mobile banking?
What improvements or new features would you like to see in mobile banking apps?
Any additional comments or suggestions?
Submit Survey
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