Customer Service Policy And Conduct Survey Form
Please complete this survey to help us improve our customer service policies and staff conduct. Your feedback is valuable and will remain confidential.
Full Name
*
First Name
Last Name
Email Address
*
example@example.com
Department or Relationship to the Service Experience
*
Please Select
Customer
Partner
Vendor
Internal Staff
Other
Date of Service Interaction
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Customer Service Channel Used
*
In-person
Phone
Email
Live Chat
Self-Service Portal
Social Media
Other
Overall Satisfaction with the Service
*
1
2
3
4
5
Professionalism and Courtesy of Staff
*
1
2
3
4
5
Clarity of Policy Communication
*
1
2
3
4
5
Staff Conduct and Policy Adherence
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Staff treated me with respect
1
2
3
4
5
Staff followed company policies
6
7
8
9
10
Staff resolved my issue efficiently
11
12
13
14
15
Staff communicated policies clearly
16
17
18
19
20
Comments or Incidents Observed
Would you recommend our customer service based on this experience?
*
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Submit Survey
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