CTI Assessment Form
Evaluate your experience with computer telephony integration solutions in this concise assessment form.
Overall, how satisfied are you with your current CTI solution?
*
1
2
3
4
5
Please rate the following aspects of your CTI solution:
*
Rows
Very Poor
Poor
Average
Good
Excellent
Ease of Use
1
2
3
4
5
Integration with Other Systems
6
7
8
9
10
Call Quality & Reliability
11
12
13
14
15
Feature Set
16
17
18
19
20
Technical Support
21
22
23
24
25
Which best describes your primary use of CTI?
*
Call Center Operations
Sales/CRM Integration
Customer Support
Internal Communication
Other
How likely are you to recommend your CTI solution to others?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What is the most valuable feature of your CTI solution?
Are there any features you feel are missing or could be improved?
Submit Assessment
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