Insurance Claims Outsourcing Survey
Share how your organization manages insurance claims outsourcing, including scope, current model, performance, challenges, and priorities.
Organization Profile
Organization Name
*
Role / Title
*
Company Size
*
1-49 employees
50-199 employees
200-999 employees
1,000-4,999 employees
5,000+ employees
Primary Line(s) of Business Involved in Claims Outsourcing
*
Personal Auto
Commercial Auto
Homeowners
Renters
Commercial Property
General Liability
Workers' Compensation
Professional Liability
Life
Health
Disability
Specialty Lines
Other
Outsourcing Scope and Current Model
Which claims functions are outsourced?
*
First Notice of Loss intake
Claim adjudication
Subrogation
Fraud investigation support
Document processing
Customer communications
Payment processing support
Litigation support
Analytics and reporting
Other
Current outsourcing model
*
Fully outsourced
Partially outsourced
Co-sourced
Managed services model
Project-based support
Other
How long has your organization been outsourcing claims work?
*
Please Select
Less than 1 year
1–2 years
3–5 years
6–10 years
More than 10 years
Other
Operational Experience and Priorities
Satisfaction with current outsourcing performance
*
Rows
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
Claims turnaround time
1
2
3
4
5
First-pass accuracy
6
7
8
9
10
Compliance and audit readiness
11
12
13
14
15
Customer communication quality
16
17
18
19
20
Cost efficiency
21
22
23
24
25
Scalability during claim spikes
26
27
28
29
30
Top operational challenges
*
Delayed claims processing
Inconsistent claim documentation quality
High rework or error rates
Coverage and liability interpretation issues
Insufficient surge capacity during catastrophe events
Compliance or regulatory adherence gaps
Limited visibility into vendor performance
Customer communication delays
Other
Key goals and improvement priorities
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