Utility Company Service Quality Survey Form
We value your feedback. Please complete the Utility Company Service Quality Survey Form to help us improve our services.
How satisfied are you with the overall service provided by the utility company?
*
1
2
3
4
5
Please rate the reliability of your utility service (e.g., minimal outages, consistent delivery).
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Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
How would you rate the quality of customer support you have received?
*
Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
How quickly were your issues or requests resolved?
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Very Slow
1
2
3
4
Very Fast
5
1 is Very Slow, 5 is Very Fast
How effective was the company’s communication with you (e.g., outage notifications, updates, billing info)?
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Not Effective
1
2
3
4
Highly Effective
5
1 is Not Effective, 5 is Highly Effective
Which utility services do you use from our company? (Select all that apply)
*
Electricity
Gas
Water
Internet
Other
How would you rate the value for money of the utility services you receive?
*
Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
How likely are you to recommend our utility company to others?
*
Not Likely
1
2
3
4
Extremely Likely
5
1 is Not Likely, 5 is Extremely Likely
What is one thing we could improve to better serve you?
Additional comments or suggestions
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