IT Service Management Services Survey
We value your feedback on our IT service management services. Please take a few minutes to share your experience to help us improve.
Overall, how satisfied are you with our IT service management services?
*
1
2
3
4
5
How would you rate the professionalism of our IT service team?
*
1
2
3
4
5
How responsive was our IT service team to your inquiries or issues?
*
Not responsive
1
2
3
4
Very responsive
5
1 is Not responsive, 5 is Very responsive
How clear and effective was the communication from our IT service team?
*
Not clear
1
2
3
4
Very clear
5
1 is Not clear, 5 is Very clear
Which IT service management features do you use most often?
Incident management
Request fulfillment
Change management
Asset management
Knowledge base
Other
Please indicate your level of agreement with the following statements:
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The IT service team resolves issues efficiently.
1
2
3
4
5
The IT service management platform is easy to use.
6
7
8
9
10
I feel supported by the IT service team.
11
12
13
14
15
The services provided add value to my work.
16
17
18
19
20
How likely are you to recommend our IT service management services to others?
*
Not likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not likely, 10 is Extremely likely
Which communication channel do you prefer for IT support?
Email
Phone
Chat
Support portal
Other
What is one thing we could do to improve your experience with our IT service management services?
Any additional comments or suggestions?
Submit Feedback
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