Offshore Service Delivery Center Assessment Form
Please complete this form to provide a comprehensive evaluation of the offshore service delivery center. Your feedback is valuable for ensuring service excellence.
Overall Service Quality
*
1
2
3
4
5
How would you rate the center's communication and responsiveness?
*
Very Poor
1
2
3
4
Excellent
5
1 is Very Poor, 5 is Excellent
Please evaluate the following aspects of the service delivery center.
*
Rows
Very Poor
Poor
Fair
Good
Excellent
Technical Competence
1
2
3
4
5
Process Compliance
6
7
8
9
10
Timeliness of Delivery
11
12
13
14
15
Issue Resolution
16
17
18
19
20
Scalability
21
22
23
24
25
Which best describes the center's infrastructure and technology environment?
*
State-of-the-art
Modern and sufficient
Adequate but could improve
Outdated or lacking
How satisfied are you with the center’s compliance with agreed processes and standards?
*
1
2
3
4
5
In your experience, how scalable is the center to handle increased workload or new projects?
*
Highly scalable
Moderately scalable
Limited scalability
Not scalable
What is your overall satisfaction with the offshore service delivery center?
*
Not Satisfied
1
2
3
4
Highly Satisfied
5
1 is Not Satisfied, 5 is Highly Satisfied
What are the center’s key strengths?
What areas could be improved?
Additional comments or recommendations
Submit Assessment
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