Customer Support System Health Check Checklist Form
Evaluate the operational health and readiness of your customer support system by completing this checklist. Please answer all questions accurately for a comprehensive assessment.
Support Channel Availability
*
Email
Live Chat
Phone
Self-Service Portal
Other
Average First Response Time (in hours)
*
Current Ticket Backlog
*
System Uptime in the Past 30 Days (%)
*
Customer Satisfaction Score (CSAT)
*
Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
Escalation Process in Place?
*
Yes
No
Knowledge Base Accuracy
*
Needs Improvement
1
2
3
4
Excellent
5
1 is Needs Improvement, 5 is Excellent
Have there been any recent changes or updates to the support system?
*
Yes
No
If yes, please describe the recent changes or updates.
Additional Comments or Observations
Submit Health Check
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