Department of Motor Vehicles Customer Satisfaction Survey Form
We value your feedback. Please complete this survey to help us improve your experience at the Department of Motor Vehicles.
Which DMV location did you visit?
*
Please Select
Downtown Branch
Northside Branch
Southside Branch
Eastside Branch
Westside Branch
Other
How would you rate your overall experience at the DMV?
*
1
2
3
4
5
Please indicate your level of agreement with the following statements:
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The staff was courteous and professional
1
2
3
4
5
My questions were answered clearly
6
7
8
9
10
The facility was clean and comfortable
11
12
13
14
15
How long did you wait to be served?
*
Less than 10 minutes
10–20 minutes
21–30 minutes
More than 30 minutes
Which service(s) did you use during your visit? (Select all that apply)
*
Driver's license renewal
Vehicle registration
Title transfer
Knowledge/road test
ID card issuance
Other
How satisfied were you with the efficiency of the service?
*
Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
How likely are you to recommend this DMV location to others?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
Was your issue resolved during your visit?
*
Yes
No
Partially
What could we do to improve your experience?
Additional comments or suggestions
Submit Feedback
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