Touch ID Enrollment Troubleshooting Checklist Form
Use this form to report a Touch ID enrollment issue, describe what you are seeing, and share the details needed for troubleshooting.
Issue Overview
Device type
*
Device model
*
Operating system version
*
When did the issue start?
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Troubleshooting Details
Exact error message or behavior observed
*
Enrollment step where it fails
*
Please Select
Setup prompt
Finger scan capture
Verification
Completion
Other
Troubleshooting steps already attempted
Restarted device
Cleaned Touch ID sensor
Re-enrolled fingerprint
Updated operating system
Removed and added fingerprint again
Checked for sensor obstructions
Tried another finger
Other
Issue pattern
*
Intermittent
Consistent
Environment and Follow-Up
Preferred contact method
Email
Phone
Either
Contact email or phone
Best time to contact
Additional notes or context
Submit
Should be Empty: