Front Desk KPI Evaluation Form
Evaluate front desk performance across key KPIs, capture ratings, and record follow-up actions in a clean, modern form.
Evaluation Details
Reviewer Name
*
Job Title / Role
*
Evaluation Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Evaluation Period Start
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Evaluation Period End
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Front Desk Location / Branch
*
Please Select
Head Office
Downtown Branch
Airport Branch
Mall Branch
Other
Shift Evaluated
*
Morning
Afternoon
Evening
Overnight
All Shifts
KPI Scoring
Greeting and professionalism
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Response time
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Accuracy of information
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Phone handling
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Guest issue resolution
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Team communication
*
Poor
1
2
3
4
Excellent
5
1 is Poor, 5 is Excellent
Overall KPI score
*
1
2
3
4
5
Review Summary and Follow-Up
Strengths Observed
*
Areas for Improvement
*
Action Plan / Follow-Up Notes
*
Submit Evaluation
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