Mortgage Application Experience Survey Form
Please share your feedback about your recent mortgage application experience. Your input helps us improve our service.
How satisfied were you with your overall mortgage application experience?
*
1
2
3
4
5
Please rate the following aspects of your mortgage application experience.
*
Rows
Excellent
Good
Average
Poor
Very Poor
Clarity of information provided
1
2
3
4
5
Helpfulness of staff
6
7
8
9
10
Communication throughout the process
11
12
13
14
15
Ease of submitting documents
16
17
18
19
20
How easy was it to understand the requirements for your mortgage application?
*
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
How would you rate the timeliness of responses from our team?
*
1
2
3
4
5
Which communication channel did you find most helpful during your application?
*
Email
Phone
Online portal
In-person
Other
Did you encounter any challenges during the application process?
*
No, everything went smoothly
Yes, minor challenges
Yes, major challenges
If you encountered challenges, please describe them briefly.
How likely are you to recommend our mortgage services to others?
*
Not likely
0
1
2
3
4
5
6
7
8
9
Very likely
10
0 is Not likely, 10 is Very likely
What did you appreciate most about your mortgage application experience?
What could we improve to make the mortgage application process better?
Submit Feedback
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