Hotel Reservation Agent Duties and Responsibilities Checklist
Use this checklist to ensure all core hotel reservation agent duties are completed accurately and efficiently.
All guest reservations for today have been reviewed and confirmed in the system.
Completed
Guest special requests and preferences have been recorded and communicated to relevant departments.
Completed
Reservation changes, cancellations, and no-shows have been updated in the system.
Completed
Guest contact details and booking information have been verified for accuracy.
Completed
Room availability and allocation have been checked and updated for the day.
Completed
Group bookings and VIP arrivals have been identified and flagged for special attention.
Completed
Arrival and departure lists have been prepared and distributed to front desk and housekeeping.
Completed
Pending guest inquiries and reservation-related emails have been responded to.
Completed
Reservation reports have been generated and shared with management as required.
Completed
Notes or issues for the next shift have been documented in the handover log.
Completed
Submit Checklist
Should be Empty: