Mobile Payment Failure Survey Form
Help us improve your experience by sharing details about your recent mobile payment issue. Please answer the following questions about your payment attempt.
What mobile platform were you using?
*
iOS
Android
Other
Which payment app or service did you use?
*
Please Select
Apple Pay
Google Pay
Samsung Pay
PayPal
Venmo
Other
How often do you experience payment failures on mobile?
*
This is the first time
Occasionally (once a month)
Frequently (weekly or more)
What type of error did you encounter?
*
App crashed
Payment declined
Network error
Authentication failed
Other
Please describe what happened when your payment failed.
*
How satisfied were you with the error message or support provided?
*
1
2
3
4
5
Which troubleshooting steps did you try?
Restarted the app
Checked internet connection
Updated the app
Contacted support
Other
How did the payment failure impact you?
*
Unable to complete purchase
Delayed transaction
Had to use a different payment method
Other
Please rate the overall ease of mobile payment on our platform.
*
Very difficult
1
2
3
4
5
6
7
8
9
Very easy
10
1 is Very difficult, 10 is Very easy
For each area below, indicate if you experienced any issues:
*
Rows
No Issue
Minor Issue
Major Issue
App performance
1
2
3
Payment processing speed
4
5
6
Transaction confirmation
7
8
9
Security/authentication
10
11
12
Customer support
13
14
15
Submit Survey
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