Digital Banking Fraud Survey
Digital Banking Fraud Survey
How often do you use digital banking services?
*
Daily
Weekly
Monthly
Rarely
Have you ever encountered or suspected fraudulent activity in your digital banking account?
*
Yes
No
Not sure
If yes, what type of fraud did you experience or suspect? (Select all that apply)
Phishing (fake emails or messages)
Account takeover
Unauthorized transactions
Fake customer support
Other
How confident are you in your bank's ability to protect you from digital fraud?
*
Not confident
1
2
3
4
Very confident
5
1 is Not confident, 5 is Very confident
Which security features do you use for your digital banking account? (Select all that apply)
*
Two-factor authentication (2FA)
Strong passwords
Biometric login (fingerprint/face ID)
Security alerts/notifications
None of the above
Please rate your overall satisfaction with your digital bank’s fraud prevention efforts.
*
1
2
3
4
5
How likely are you to recommend your digital bank to others based on its security?
*
Not likely
1
2
3
4
Very likely
5
1 is Not likely, 5 is Very likely
If you experienced fraud, how quickly did your bank respond?
Immediately
Within a day
Within a week
Longer than a week
Not applicable
What steps do you take to protect yourself from digital banking fraud? (Briefly describe)
Do you have any suggestions to improve digital banking fraud prevention?
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