Downtime Survey
Please share your experience and feedback regarding the recent downtime incident. Your input helps us improve our service reliability and response.
Date and time of downtime incident
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Which service or feature was affected?
*
Please Select
Dashboard
API
Reporting
Authentication
Other
How long did the downtime last (approximate duration)?
*
Less than 5 minutes
5–15 minutes
15–30 minutes
More than 30 minutes
How did the downtime impact your work?
*
Rows
No Impact
Minor Impact
Major Impact
Could not access features
1
2
3
Data loss or corruption
4
5
6
Delayed tasks
7
8
9
Customer impact
10
11
12
How satisfied are you with the communication during the incident?
*
1
2
3
4
5
How satisfied are you with the resolution of the incident?
*
1
2
3
4
5
How did you first learn about the downtime?
*
System notification
Email alert
Status page
Colleague or team
Other
Did you attempt any actions to resolve or work around the issue?
*
Yes
No
If yes, what actions did you take?
Additional comments or feedback
Submit Feedback
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