Mechanic Influence Survey Form
Help us understand how mechanics influence your service decisions and what matters most to you when choosing automotive services.
How did you first find out about your current mechanic?
*
Family or friend recommendation
Online reviews
Social media
Walk-in/Local shop
Other
How important is the mechanic’s reputation when choosing where to get your vehicle serviced?
*
Not important
1
2
3
4
Extremely important
5
1 is Not important, 5 is Extremely important
How much does the mechanic influence your decision to return for future services?
*
No influence
1
2
3
4
Major influence
5
1 is No influence, 5 is Major influence
Which of the following factors most influence your choice of mechanic?
*
Price
Location
Expertise/certifications
Customer service
Shop amenities
Other
How likely are you to recommend your mechanic to others?
*
1
2
3
4
5
How satisfied are you with the communication from your mechanic?
*
Very dissatisfied
1
2
3
4
Very satisfied
5
1 is Very dissatisfied, 5 is Very satisfied
How do you usually interact with your mechanic?
*
In person
Phone call
Text message
Email
Online portal/app
What is one thing your mechanic could improve to better influence your service decisions?
Describe a positive experience you’ve had with a mechanic that influenced your trust.
Any additional comments or suggestions regarding how mechanics can better influence customer decisions?
Submit Survey
Should be Empty: