Carrier Performance Feedback and Rating Survey Form
We value your feedback. Please rate your recent experience with the carrier to help us improve our service.
Overall, how satisfied are you with the carrier’s service?
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1
2
3
4
5
How would you rate the carrier’s timeliness?
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1
2
3
4
5
How would you rate the carrier’s communication throughout the delivery process?
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1
2
3
4
5
How would you rate the carrier’s professionalism?
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1
2
3
4
5
In what condition did your goods arrive?
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Excellent
Good
Average
Poor
Was the carrier able to resolve any issues or concerns promptly?
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Yes
No
No issues occurred
How likely are you to recommend this carrier to others?
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Not likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not likely, 10 is Extremely likely
Which aspect of the carrier’s service stood out most to you?
Speed
Communication
Professionalism
Care of goods
None of the above
Would you use this carrier again in the future?
Yes
No
Undecided
Please share any additional comments or suggestions regarding your experience.
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