Customer Abandonment Survey Form
We value your feedback. Please help us understand your experience and the reasons for not completing your purchase or inquiry.
How did you interact with us before leaving?
*
Browsing products
Started checkout
Contacted support
Requested a quote
Other
At which point did you decide not to continue?
*
Product details page
Shopping cart
Checkout - information
Checkout - shipping
Checkout - payment
After contacting support
Other
What was the main reason you did not complete your purchase or inquiry?
*
Price was too high
Unexpected fees or shipping costs
Account creation required
Payment process was difficult
Technical issues or errors
Didn't trust the site or offer
Needed more time to decide
Other
Which factors influenced your decision to abandon? (Select all that apply)
*
Pricing
Shipping options/costs
Account creation
Payment options
Technical or website issues
Concerns about trust or security
Timing or urgency
Other
How easy was it to navigate our website or platform?
*
1
2
3
4
5
Please rate your overall experience before leaving.
*
1
2
3
4
5
How likely are you to consider returning in the future?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
How did you first hear about us?
*
Search engine
Social media
Online ad
Word of mouth
Email or newsletter
Other
Which best describes you?
*
Individual shopper
Business buyer
Researcher or evaluator
Returning customer
Other
Any suggestions or comments on how we can improve?
Submit Feedback
Should be Empty: