Customer Service Pulse Survey Form
Share your feedback to help us improve your customer service experience. Please answer the following questions honestly and thoughtfully.
Overall, how satisfied are you with our customer service?
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1
2
3
4
5
How quickly did our team respond to your inquiry?
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Very quickly
Quickly
Acceptable
Slowly
Very slowly
How knowledgeable did our team appear when assisting you?
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Extremely knowledgeable
Very knowledgeable
Somewhat knowledgeable
Slightly knowledgeable
Not at all knowledgeable
How courteous and professional was our team?
*
Extremely courteous and professional
Very courteous and professional
Somewhat courteous and professional
Slightly courteous and professional
Not at all courteous or professional
How well did our team resolve your issue or answer your question?
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Completely resolved
Mostly resolved
Partially resolved
Not resolved
Please rate the ease of accessing our customer service.
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1
2
3
4
5
How likely are you to recommend our customer service to others?
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Not likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not likely, 10 is Extremely likely
Which channel did you use to contact us?
*
Email
Phone
Live Chat
Help Center
Social Media
Other
What is one thing we could do to improve your customer service experience?
Any additional comments or suggestions?
Submit Feedback
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