Bank Market Research Survey Form
Share your experiences and opinions about your banking services. Your responses will help improve future banking offerings.
Which of the following best describes you?
*
Student
Employed full-time
Employed part-time
Self-employed
Unemployed
Retired
Other
Which of the following best describes your relationship with banks?
*
I have accounts with one bank only
I have accounts with multiple banks
I do not currently have a bank account
Which bank do you consider your primary bank?
*
Please Select
Bank of America
Chase
Wells Fargo
Citi
U.S. Bank
Capital One
PNC
Ally Bank
Other
What are the most important factors when choosing a bank? (Select up to 3)
*
Branch locations
ATM network
Digital banking experience
Customer service
Fees and charges
Interest rates
Product variety
Reputation and trust
Other
How satisfied are you with your primary bank overall?
*
1
2
3
4
5
How often do you use the following bank service channels?
*
Rows
Never
Rarely
Sometimes
Often
Always
Branch/in-person
1
2
3
4
5
ATM
6
7
8
9
10
Online banking (web)
11
12
13
14
15
Mobile banking (app)
16
17
18
19
20
Phone support
21
22
23
24
25
Which digital banking features do you regularly use? (Select all that apply)
*
Mobile check deposit
Bill pay
Money transfers
Account alerts
Budgeting tools
Card controls (lock/unlock)
Other
What are your biggest pain points or challenges with your bank?
*
High fees
Poor customer service
Limited digital features
Long wait times
Unclear communication
Security concerns
Other
How likely are you to recommend your primary bank to a friend or colleague?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What improvements or new features would you like to see from your bank?
Submit Survey
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