Call Monitoring Report Form
Document and evaluate a monitored customer call using this Call Monitoring Report. Please complete all relevant sections.
Date of Call
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Agent Name
*
First Name
Last Name
Customer Name or ID
*
Call Type
*
Please Select
Inbound
Outbound
Support
Sales
Other
Call Duration (minutes)
*
Call Quality Rating
*
1
2
3
4
5
Was the call resolved?
*
Yes
No
Partially
Key Observations & Feedback
Action Items or Follow-up Required
Submit Report
Should be Empty: