Complaint Rate Calculation Form
Use this form to enter key details and calculate the complaint rate for your business or process.
Business or Process Name
*
Department or Team Responsible
Reporting Period Start Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Reporting Period End Date
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Total Number of Units/Transactions Processed
*
Number of Complaints Received
*
Complaint Type
*
Please Select
Product Quality
Customer Service
Delivery/Logistics
Billing/Payment
Other
Method of Complaint
Email
Phone
In Person
Online Form
Other
Contact Person for This Report
Additional Comments or Context
Complaint Rate (%)
Calculate Complaint Rate
Should be Empty: