Small Business Banking Customer Feedback Survey
We appreciate your feedback on our small business banking services. Please take a few minutes to share your experience and help us improve.
How satisfied are you with your overall experience as a small business banking customer?
*
1
2
3
4
5
Which of our small business banking services do you use most often?
*
Business Checking Account
Business Savings Account
Online Banking
Mobile App
Business Loans or Credit
Other
Please rate the following aspects of our small business banking services.
*
Rows
Excellent
Good
Fair
Poor
Ease of account management
1
2
3
4
Digital banking tools
5
6
7
8
Customer support
9
10
11
12
Branch experience
13
14
15
16
Business loan services
17
18
19
20
How likely are you to recommend our small business banking services to another business owner?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What do you value most about our small business banking services?
*
Personalized customer support
Advanced digital tools
Competitive fees and rates
Convenient branch locations
Wide range of business products
Other
Have you experienced any challenges with our small business banking services in the last 12 months?
*
No challenges
Occasional issues
Frequent issues
Other
If you experienced challenges, please briefly describe them.
Which features or services would you like to see added or improved for small business banking?
How easy is it to access support when you need help with your small business banking?
*
Very easy
Somewhat easy
Somewhat difficult
Very difficult
Please share any additional comments or suggestions about your small business banking experience.
Submit Feedback
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