Service Desk Policy Survey
Please help us improve by sharing your feedback on our service desk policies. Your responses are anonymous and will be used to enhance our processes.
How clear are the service desk policies to you?
*
Not clear at all
1
2
3
4
Extremely clear
5
1 is Not clear at all, 5 is Extremely clear
How consistently are the policies enforced by the service desk team?
*
Never
1
2
3
4
Always
5
1 is Never, 5 is Always
How satisfied are you with the communication of policy updates?
*
1
2
3
4
5
How easy is it to find information about service desk policies?
*
Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
Have you ever needed to escalate an issue due to unclear policies?
*
Yes
No
How effective are the training materials related to service desk policies?
*
Not effective
1
2
3
4
Very effective
5
1 is Not effective, 5 is Very effective
How quickly are policy-related queries resolved?
*
Very slowly
1
2
3
4
Very quickly
5
1 is Very slowly, 5 is Very quickly
How would you rate the overall fairness of service desk policies?
*
1
2
3
4
5
Which area of our service desk policies do you think needs the most improvement?
*
Clarity
Communication
Enforcement
Training
Other
Please share any additional comments or suggestions regarding our service desk policies.
Submit
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