Last-Mile Delivery Innovation Survey
Share your perspective on last-mile delivery operations, innovation priorities, and readiness to adopt new delivery improvements.
Respondent Profile
Respondent role
*
Logistics manager
Operations lead
Delivery driver
Retailer / e-commerce operator
Technology vendor
Other
Organization / company name
*
Company size or delivery scale
*
Solo operator
Small team (2–10)
Mid-sized operation (11–50)
Large operation (51–200)
Enterprise (201+)
Delivery fleet: under 10 vehicles
Delivery fleet: 10–49 vehicles
Delivery fleet: 50+ vehicles
Other
Delivery Operations Context
Delivery Geography / Coverage Area
*
Average Daily or Weekly Delivery Volume
*
Primary Delivery Types Served
*
Same-day
Next-day
Scheduled delivery
B2C parcel
Grocery
Food
Pharmacy
Bulky items
Returns/reverse logistics
Other
Innovation Priorities Survey
Current pain points
*
High delivery costs
Late deliveries
Route inefficiency
Poor delivery visibility
Customer communication gaps
Failed deliveries
Proof of delivery issues
Sustainability concerns
Manual processes
Other
Importance of innovation areas
*
Rows
Not Important
Slightly Important
Moderately Important
Very Important
Critical
Route optimization
1
2
3
4
5
Delivery visibility
6
7
8
9
10
Customer communication
11
12
13
14
15
Proof of delivery
16
17
18
19
20
Failed-delivery reduction
21
22
23
24
25
Sustainability
26
27
28
29
30
Locker/pickup point use
31
32
33
34
35
Automation
36
37
38
39
40
Overall satisfaction with current last-mile operations
*
1
2
3
4
5
Adoption and Timeline
Readiness to Adopt New Delivery Technology
*
Ready now
Ready after evaluation
Need more information
Not ready yet
Not planning currently
Preferred Implementation Timeline
*
Immediately
Within 3 months
Within 6 months
6–12 months
Not planning currently
Additional Notes or Comments
Submit
Should be Empty: