Automotive Service Benchmark Survey Form
Benchmark your automotive service operation by sharing service center details, operational metrics, customer satisfaction, and improvement priorities.
Benchmark Profile
Dealership / Service Center Name
*
Location / Market Served
*
Service Type Category
*
Please Select
Dealer Service
Independent Repair Shop
Quick Lube
Collision
Specialty
Other
Number of Service Bays
*
Average Monthly Repair Orders
*
Operational Benchmark Metrics
Average Service Advisor Response Time (minutes)
*
Average Vehicle Check-in Time (minutes)
*
Average Customer Wait Time for Same-day Service (minutes)
*
Average Days to Complete a Repair Order
*
Satisfaction and Improvement Priorities
Customer satisfaction with the current service process
*
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Top improvement priorities
*
Faster check-in
Better communication
Shorter wait times
Improved estimate accuracy
Better follow-up
Other
Submit
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