Retail Digital Services Survey Form
Retail Digital Services Survey
How frequently do you use digital services (e.g., app, website, self-checkout) at retail stores?
*
Daily
Several times a week
Once a week
A few times a month
Rarely
Never
Which digital retail services have you used in the past 6 months? (Select all that apply)
*
Mobile app shopping
Online ordering for pickup
Self-checkout kiosks
Digital loyalty programs
Virtual customer service/chat
Contactless payment
Other
Overall, how satisfied are you with the digital services offered by retail stores you visit?
*
1
2
3
4
5
Please indicate your level of agreement with the following statements about retail digital services.
*
Rows
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Digital services make my shopping experience easier
1
2
3
4
5
I trust the security of digital retail services
6
7
8
9
10
I find digital services easy to use
11
12
13
14
15
Which device do you most often use to access retail digital services?
*
Smartphone
Tablet
Laptop/PC
In-store kiosk
Other
How likely are you to recommend a retail store’s digital services to others?
*
Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
What features do you value most in retail digital services? (Select up to 3)
*
Fast checkout
Personalized offers
Easy navigation
Real-time order tracking
Customer support chat
Digital receipts
Other
What is the biggest challenge you've experienced with retail digital services?
*
What improvements or new features would you like to see in digital services at retail stores?
*
Please share any additional comments about your experience with retail digital services.
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