Mystery Shopping Audit Form
Complete this Mystery Shopping Audit Form to evaluate your recent visit. Please answer all questions accurately based on your experience.
Location Name
*
Date and Time of Visit
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Type of Service Evaluated
*
In-store
Curbside
Drive-thru
Delivery
Other
Staff Friendliness
*
1
2
3
4
5
Cleanliness and Appearance
*
1
2
3
4
5
Speed of Service
*
1
2
3
4
5
Product Availability
*
All items available
Some items unavailable
Many items unavailable
Compliance with Company Standards
*
Rows
Yes
No
N/A
Uniform/Name Tag
1
2
3
Greeting Provided
4
5
6
Suggestive Selling
7
8
9
Receipt Offered
10
11
12
Issues Encountered (select all that apply)
Long wait time
Unfriendly staff
Unclean environment
Product out of stock
Order incorrect
Other
Overall Experience Rating
*
Poor
1
2
3
4
5
6
7
8
9
Excellent
10
1 is Poor, 10 is Excellent
Additional Comments
Submit Audit
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