Software Support Service Evaluation Form
Please provide your feedback to help us improve our software support service.
Your Name
First Name
Last Name
Your Email Address
example@example.com
Type of Support Interaction
*
Please Select
Live Chat
Email
Phone Call
Support Portal Ticket
Other
Category of Issue
*
Please Select
Technical Problem
Account/Billing
Feature Request
Usability/Training
Other
Overall Satisfaction with Support Service
*
1
2
3
4
5
How would you rate the following aspects?
*
Rows
Poor
Fair
Good
Very Good
Excellent
Response Time
1
2
3
4
5
Resolution Quality
6
7
8
9
10
Professionalism
11
12
13
14
15
Communication
16
17
18
19
20
What did you like most about the support you received?
What could we improve in our support service?
Would you recommend our support service to others?
*
Yes
No
Additional Comments or Suggestions
Submit Evaluation
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