Remittance Service Evaluation Survey Form
Please help us improve by sharing your honest feedback about your experience with our remittance service.
How would you rate your overall satisfaction with the remittance service?
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1
2
3
4
5
How easy was it to use the remittance service?
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Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
How would you rate the speed of your last remittance transaction?
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1
2
3
4
5
How reliable do you find the remittance service?
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Extremely reliable
Very reliable
Somewhat reliable
Not so reliable
Not at all reliable
How would you rate the fees charged for the remittance service?
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1
2
3
4
5
How satisfied are you with the customer support provided?
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1
2
3
4
5
How much do you trust the remittance service with your transactions?
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Completely trust
Mostly trust
Somewhat trust
Slightly trust
Do not trust
Please indicate your agreement with the following statements about the remittance service.
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Rows
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The service is easy to navigate
1
2
3
4
5
I receive clear notifications and updates
6
7
8
9
10
My funds arrive on time
11
12
13
14
15
The service offers good value for money
16
17
18
19
20
How likely are you to recommend this remittance service to others?
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Not at all likely
0
1
2
3
4
5
6
7
8
9
Extremely likely
10
0 is Not at all likely, 10 is Extremely likely
Please share any additional comments or suggestions to help us improve.
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