Mobile Money Satisfaction Survey Form
Please share your experience and feedback about your use of mobile money services. Your responses will help us improve our offerings.
How often do you use mobile money services?
*
Daily
A few times a week
Once a week
A few times a month
Rarely
How easy is it to use mobile money services?
*
Very Difficult
1
2
3
4
Very Easy
5
1 is Very Difficult, 5 is Very Easy
How reliable are mobile money transactions for you?
*
Very Unreliable
1
2
3
4
Very Reliable
5
1 is Very Unreliable, 5 is Very Reliable
How satisfied are you with the speed of transactions?
*
Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
How secure do you feel when using mobile money services?
*
Not Secure
1
2
3
4
Very Secure
5
1 is Not Secure, 5 is Very Secure
How would you rate the customer support for mobile money services?
*
1
2
3
4
5
Which features do you use most often? (Select all that apply)
Sending money
Receiving money
Paying bills
Mobile airtime top-up
Merchant payments
Other
Have you ever experienced a failed or delayed transaction?
*
Yes
No
How likely are you to recommend mobile money services to others?
*
Not Likely
1
2
3
4
5
6
7
8
9
Extremely Likely
10
1 is Not Likely, 10 is Extremely Likely
Overall, how satisfied are you with mobile money services?
*
1
2
3
4
5
6
7
8
9
10
Please share any additional comments or suggestions.
Submit Survey
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