Email Support Ticket Audit Trail Log Form
Log and audit activity for email support tickets. Please complete the fields below to maintain a clear record of each ticket action.
Ticket Reference Number
*
Email Address (related to ticket)
*
example@example.com
Action/Event
*
Please Select
Ticket Created
Assigned to Agent
Agent Response Sent
Customer Reply Received
Ticket Status Changed
Ticket Closed
Other
Date and Time of Event
*
 -
Month
 -
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Hour Minutes
AM
PM
AM/PM Option
Performed By (Agent Name)
*
First Name
Last Name
Ticket Status After Event
Please Select
Open
Pending
Waiting on Customer
Resolved
Closed
Other
Additional Notes or Comments
Attachment (if applicable)
Upload a File
Drag and drop files here
Choose a file
Cancel
of
Submit Log Entry
Should be Empty: