Broadband Service Satisfaction Survey Form
Please complete the Broadband Service Satisfaction Survey Form to help us improve your broadband experience. Your feedback is valuable and will be kept confidential.
How satisfied are you with your overall broadband service?
*
Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
How reliable is your broadband connection?
*
Very Unreliable
1
2
3
4
Very Reliable
5
1 is Very Unreliable, 5 is Very Reliable
How would you rate the speed of your broadband service?
*
1
2
3
4
5
How satisfied are you with the value for money of your broadband plan?
*
Very Poor Value
1
2
3
4
Excellent Value
5
1 is Very Poor Value, 5 is Excellent Value
How easy was it to get support when you needed help?
*
Very Difficult
1
2
3
4
Very Easy
5
1 is Very Difficult, 5 is Very Easy
How satisfied are you with the quality of customer support received?
*
Very Dissatisfied
1
2
3
4
Very Satisfied
5
1 is Very Dissatisfied, 5 is Very Satisfied
How quickly were any issues or outages resolved?
*
Very Slowly
1
2
3
4
Very Quickly
5
1 is Very Slowly, 5 is Very Quickly
Which of the following best describes your experience with our broadband service?
*
Excellent
Good
Average
Poor
How likely are you to recommend our broadband service to others?
*
Not at all likely
1
2
3
4
5
6
7
8
9
Extremely likely
10
1 is Not at all likely, 10 is Extremely likely
Please share any additional comments or suggestions to help us improve.
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