Support Ticket Audit Checklist Form
Evaluate ticket handling, communication, and resolution quality.
Ticket Reference
*
Ticket Handling Evaluation
*
Rows
Yes
No
Not applicable
Issue was understood correctly
1
2
3
Response was accurate and relevant
4
5
6
Communication was clear and professional
7
8
9
Resolution or next steps were appropriate
10
11
12
Ticket documentation was complete
13
14
15
Overall Ticket Quality
*
1
2
3
4
5
Audit Findings and Recommended Improvements
Submit Audit
Should be Empty: