What is your age?
What is your gender?
Male
Female
What educational level have you completed?
High School
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Doctoral Degree
What city and state do you live in?
Post
In
Box
Other
How have you been a part of LA fitness?
Please Select
Member
1 week Pass
Visited
None
Have you ever posted a review or comment about a company on Facebook or Yelp?
Yes
No
Have you ever post a review or comment about a LA Fitness on Facebook or Yelp?
Yes
No
Which site do you tend to post more positive comments about companies on?
Facebook
Yelp
Which would you view first, 3 positive comments, or 2 negative comments?
3 positive
2 negative
On which site do you feel your identity is more visible ?
Facebook
Yelp
Based on your belief of where your identity is more visible, do you feel comfortable posting a negative comment on that site?
Yes
No
Would you say there is a difference between a negative review and malicious venting?
Yes
No
I would rather post a negative comment on a site that my identity is more difficult to view.
True
False
Have you seen a negative post on Facebook or Yelp about LA Fitness?
Yes
No
Has a negative post affected your decision to stay with LA Fitness, sign up for a membership, go to the facility for a tour, or take LA Fitness out of consideration?
Yes
No
If you said yes to the above question, which was it?
Decided to cancel LA Fitness membership
Decided against joining while on tour
Decided against going for a tour
Decided against joining before seeing the facility
Any comments?
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