Flow Cytometry Shared Facility
User Satisfaction Survey
Personal Details
What research group are you a part of?
*
Morrison Lab
Other CRI Lab
Non-CRI Lab
Which applies to your use of the flow facility?
*
Current user
Intending to use
No plan to use
Why do you have no intention to use the flow facility?
*
What is your flow experience?
*
1
2
3
4
5
Novice
Guru
1 is Novice, 5 is Guru
What attracted you to our facility?
*
Have you used other flow cytometry facilities since you became a user of our facility?
*
Yes
No
What attracked you to the other facility?
*
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General Feedback
How well do you think the flow facility understands your particular needs?
*
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Is the flow cytometry personnel available to answer questions or troubleshoot problems during regular business hours?
*
Yes
No
Does the personnel spend adequate time in the flow facility room?
*
1
2
3
4
5
Not enough
Enough
1 is Not enough, 5 is Enough
When using the flow facility, what is most important to you?
*
Availability of machines
Being ready on time
Accessibility of expertise
Data reliability
Speed
Accuracy of machines
In what area do you think the flow facility is strongest?
*
Availability of machines
Being ready on time
Accessibility of expertise
Ensuring data reliability
Speed
Accuracy of machines
In what area do you think the flow facility is weakest?
*
Availability of machines
Being ready on time
Accessibility of expertise
Ensuring data reliability
Speed
Accuracy of machines
Which do you use / intend to use?
*
Analyzers
Sorter
Both
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Instruments - Analyzers
How would you rate the availability of the analyzers?
*
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How would you rate the reliability of the analyzers?
*
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Are technical problems on analyzers resolved in a timely way?
*
Yes
No
How trustworthy are the data produced by the analyzers?
*
1
2
3
4
5
Not at all
Excellent
1 is Not at all, 5 is Excellent
How often is the analyzer functioning and ready for your session?
*
1
2
3
4
5
Never
Always
1 is Never, 5 is Always
In the past year, how many of your analyzer runs have resulted in unusable outcomes?
*
0
1
2
More than 3
Do you believe that this was the fault of the Flow Facility
*
Yes
No
Please explain
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Instruments - Sorters
How would you rate the availability of the sorters?
*
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How would you rate the reliability of the sorters?
*
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How often is the sorter functioning and ready for your session?
*
1
2
3
4
5
Never
Always
1 is Never, 5 is Always
How do you use the sorters?
*
Self Usage
Sort Assisted
Both
How trustworthy are the data produced by the sorters is?
*
1
2
3
4
5
Not at all
Excellent
1 is Not at all, 5 is Excellent
In the past year, how many of your sorts have resulted in unusable outcomes?
*
0
1
2
More than 3
Do you believe that this was the fault of the Flow Facility
*
Yes
No
Please explain
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User Training
Have you been through our user training?
*
Yes
No (If no skip to Personal Expertise section)
How would you rate the general level of user training?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How accessible is user training?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How would you rate the classroom training?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
How would you rate the hands-on training?
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Are you interested in more advanced user training?
Yes
No
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Personel Expertise
Are you aware that we can provide technical expertise for your assay?
*
Yes
No
Have you used other Flow Cytometry facilities?
*
Yes
No
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Conclusion
Will your usage change in the next year?
*
Use less
Use about the same
Use more
Overall how would you rate the facility?
*
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Any other feedback that could improve facility performance
Full Name
First Name
Last Name
E-mail
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