Sales Team Survey Form

Sales Team Survey v1
Full Name*
First NameLast Name
E-mail*

2.) Name your top countries in terms of sellability. (Name as many as you like)*

3.) Name your top hotel or hotel chains in terms of sellability. (Name as many as you like.)*

7.) Where do you get Sales Leads? (Please select all that apply)*
a. List endorsed by Sales Head/ Superiorb. Endorsed/referred by other clientsc. Online researchd. Endorsed/referred by personal contactsOther

8.) Are there any products or services that hotels usually ask for but we currently do not offer?*
YESNO (skip to #10)

9.) If Yes, please specify. (Please list in order of demand – first product/service listed is the one with the most demand, and so on)

10.) Do you discuss all FREEDOM products in your sales presentation?
YES (skip to Part II of the survey)NO

11.) If NO, how do you determine which products to offer? (Please select all that apply)
a. Based on the need of the hotelb. Based on the hotel budgetc. Based on hotel/chain standardOther

2.) (Open Ended) Do any of the mentioned resources on the previous item need improvement to fit your needs?*

3.) Do you need Product Management to provide you with other types of resources?
YESNO (Skip to #5)

4.) (Enumeration) If Yes, please specify them below:

5.) (Enumeration) Besides English, what other language would you prefer the above resources to be made available in?

6.) (Open Ended) For inquiries on new product feature/s that you request, how do you normally communicate them to Product Management?

7.) (Enumeration) What print publications do you regularly read to keep abreast of the hotel industry and relevant technologies?

Part III. Product Specific
Gather specific information pertaining to a product throughout the entire sales process.
A. Sales Proper
1. (Enumeration) Who are the major competitors or alternatives for this product?
a. Freedom Internet
b. FREEDOM Security
c. FREEDOM Entertainment
d. FREEDOM Check-In
e. FREEDOM One
f. FREEDOM Home
g. FREEDOM Business Center
h. FREEDOM Print
i. FREEDOM Display
j. FREEDOM Vision

2. (Enumeration) What do customers like most about the competition versus our product?

3. (Enumeration) What do customers like the least about the competition versus our product?

5. (Open Ended) What question is usually asked for this product that you feel you are not fully equipped to answer? (Can either be a technical or non-technical question)?

8. Is there a specific product feature that is winning us deals over the competitors?
YESNO (skip to #10)

9. (Enumeration) If Yes, please list them down and indicate how many businesses were won due to this feature.

10. Any specific features that our competitors have that caused us to lose deals?
YESNO (skip to #12)

11. (Enumeration) If Yes, please list them down and with the percentage of deals lost due to this feature.

13. (Open Ended) If we are not #1 in your region/country, who is and why?

14. (Open Ended) What do you think are our competitors doing right?

16. (Open Ended) What challenges or difficulties are you facing selling this product (if any)?
FREEDOM Internet
FREEDOM Security
FREEDOM Entertainment
FREEDOM Check-In
FREEDOM One
FREEDOM Home
FREEDOM Business Center
FREEDOM Print
FREEDOM Display
FREEDOM Vision

B. Installation and Commissioning Roles
19. After closing the sale, are you aware of the succeeding processes until product deployment (purchase order, installations, product testing, etc)?
YES (skip to #21)NO

20. (Open Ended) If No, please elaborate.

21. Should there be any improvements with the post-sale processes?
YESNO (skip to #23)

22. (Open Ended) If Yes, please elaborate.

23. After closing a sale, are the succeeding processes attended to within a reasonable time period?
YES (skip to #25)NO

24. (Open Ended) If No, please elaborate.

C. Post Sales/Technical Support
25. How do our customers perceive the technical support that they receive for this product?

1 2 3 4 5
1 is Excellent, 5 is Poor

26. Does the level of technical support affect the customer’s decision to buy this product?

1 2 3 4 5
1 is Very Much, 5 is No impact to decision

D. Renewal Stage
27. (Open Ended) What suggestions do you have for improving the product?

28. (Open Ended) What challenges or difficulties are you facing when asking clients to renew their contract for this product (if any)?
Should be Empty: