• Product Satisfaction

  	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied	N/A
  Overall, how satisfied were you with the product / service?

• Recommend to Others and Future Use

  	Definitely	Probably	Not sure	Probably not	Definitely not
  Would you recommend our product / service to colleagues or contacts within your industry?
  Would you use our product / service in the future?

• Length of Use

  	Less than a month	1-6 months	7-11 months	1-3 years	Over 3 years	Never used
  How long have you used our product / service?

• Frequency of Use

  	Once a week	More than once a week	2 to 3 times a month	Once a month	Less than once a month
  How often do you use our product / service?

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• What aspect of the product / service were you most satisfied by?
  Quality Price Purchase experience Installation or first use experience Usage experience Customer service Repeat purchase experience
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• Thinking of similar products / services offered by other companies, how would you compare the attributes of the product / service offered by our company?

  	Much better	Somewhat better	About the same	Somewhat worse	Much worse	Don't know
  Ease of use
  Customer Support
  Price
  Quality
  Performance

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• What do you like about our product / service?
• What do you dislike about our product / service?
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