Product Satisfaction
Rows
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
N/A
Overall, how satisfied were you with the product / service?
1
2
3
4
5
6
Recommend to Others and Future Use
Rows
Definitely
Probably
Not sure
Probably not
Definitely not
Would you recommend our product / service to colleagues or contacts within your industry?
7
8
9
10
11
Would you use our product / service in the future?
12
13
14
15
16
Length of Use
Rows
Less than a month
1-6 months
7-11 months
1-3 years
Over 3 years
Never used
How long have you used our product / service?
17
18
19
20
21
22
Frequency of Use
Rows
Once a week
More than once a week
2 to 3 times a month
Once a month
Less than once a month
How often do you use our product / service?
23
24
25
26
27
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What aspect of the product / service were you most satisfied by?
Quality
Price
Purchase experience
Installation or first use experience
Usage experience
Customer service
Repeat purchase experience
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Thinking of similar products / services offered by other companies, how would you compare the attributes of the product / service offered by our company?
Rows
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
Ease of use
28
29
30
31
32
33
Customer Support
34
35
36
37
38
39
Price
40
41
42
43
44
45
Quality
46
47
48
49
50
51
Performance
52
53
54
55
56
57
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What do you like about our product / service?
What do you dislike about our product / service?
Submit
Should be Empty: