Call Tracker - Team Point Zero
All type of calls
Date
*
-
Month
-
Day
Year
Date Picker Icon
Avaya ID
*
Agent Name
*
Please Select
Abiog, Trina Joyce
Araña, Sylvette Marie
Enriquez, Marvin Paulo
Lleva, Franklin
Maderal, Maria Armina
Neo, Anabelle
Nique, Maria Francia
Noriega, Niño Ian
Olitoquit, Jessa
Robosa, Maria Priscilla
San Andres, Leslyn
Vargas, Marjorie
Supervisor
*
Phone Number
*
Format: (000) 000-0000.
Type of Call
*
Please Select
Parts
Service
Filter Replenishment Program
Builder's (Sears Commercial Warranty)
Part Order
*
Please Select
Successful
Unsuccessful
Reason/s why Unsuccessful
*
Please Select
Part Existing/checking the status of an order
Misrouted Calls
Asking for Parts Depot phone #
Back order/unavailable
Call from service unit asking for schematic diagram and part #'s
Can't identify the part from the schematic diagram
Checking for price and availability
COMET order (no pick up location)/Delivery charge is too expensive
Craftsman tools with lifetime warranty
Dangerous products (no available pick up location)
Doesn't want to provide credit card information over the phone
Declined because of shipping fee
Declined for CTAC promo
Error message "Exceeds maximum quantity, please see supervisor"
Insufficient stock
Looking for manual but not listed in LIS
No credit card
No longer available (NLA)
No model/part #
Part/model # is not yet validated
Part order for pick up during holiday season
PT Stock Order (for store/customer)
Small appliances parts (mixer, blender, pressure cooker, etc.)
Specific part is included in an assembly
Too expensive
Wants for pick up
Other/s
Merchandise
*
Please Select
Air Conditioner (Central)
Air Conditioner (Portable)
Air Conditioner (Window)
Barbecue
Carpet Cleaner (Shampooer)
Compressor (Electric)
Compressor (Gas)
Dehumidifier
Dryer (Electric)
Dryer (Gas)
Dish Drawer
Dishwasher
Disposer
Elliptical
Exercycle
Fireplace (Electric)
Fireplace (Gas)
Freezer (Chest)
Freezer (Upright)
Furnace (Electric)
Furnace (Gas)
Garage Door Opener
Generator
Heat Pump (Electric)
Heat Pump (Gas)
Humidifier (Portable Air Purifier)
Laundry System (Washer & Dryer Combo)
Lawn Mower
Lawn Tractor
Microwave
Microwave Oven
Microwave Range
Oven (Electric)
Oven (Gas)
Oven (Wall)
Oven (Double Wall)
Power Tools
Range (Cooktop)
Range (Gas)
Range (Electric with Ceramic Smooth Top)
Range (Electric with Coil Elements)
Rangehood
Refrigerator
Reverse Osmosis Water Filtration Unit
Saw (Band)
Saw (Chain)
Saw (Miter)
Saw (Table)
Serger
Sewing Machine
Snow Blower
Snow Thrower
Tiller
Trimmer
Television
Trash Compactor
Treadmill
Vacuum (Canister)
Vacumm (Central)
Vacuum (Shop)
Vacuum (Stick)
Vacuum (Upright)
Washer (Frontload)
Washer (Topload)
Water Dispenser
Water Heater (Electric)
Water Heater (Gas)
Water Pump
Water Softener
Winecooler
Other
N/A
Entitlement (Warranty Coverage)
*
Please Select
IW OEM
IW (Serviced by Sears)
IW Kenmore by Electrolux
IW Kenmore by Samsung
PA - Protection Agreement
Exceptional Warranty (Technician's Area)
Exceptional Warranty (Contractor's Area - Kenmore)
Exceptional Warranty (Contractor's Area - National Brand)
Cash Call (Technician's Area)
Cash Call (Contractor's Area)
OTC Product
N/A
Service Order #
*
Forced Call Application Used
Please Select
Yes
No
N/A
Issue/Concern
*
Resolution
*
Type
Please Select
Transfer/Conference
Consult
N/A
Department
Please Select
Buy-Out
Chamberlain
CS
Dispatch
IQ
Naga Escal Team
National Brand
OEM
PA
Product Safety
Others
N/A
Reason for Transfer/Consultation or Escalation
Please Select
Technician / Contractor has missed the scheduled service appointment time frame - ensure you check m-LINKS first for technicians ONLY - contractors do not use m-LINKS
Customer not available for today's service call
Customer cancelling service call for the same day
Customer rescheduling service call for the same day
Customer cancelling service call for the next day
Customer rescheduling service call for the next day
Customer advises alternate phone number for same day (not on service order) to call before appointment
Rescheduling a "2 man job" - If more than 1 person is required (for example, on stacked washer/dryer jobs), you must call Dispatch / Contractor Desk to reschedule the service order as they have to check to ensure that 2 techs (or 1 tech and 1 helper) are available
Asking for supervisor onset of the call
Issue can't be handled locally
Others (Fill out Other Reason/s)
N/A
Other Reason/s
Approved/Validated by
*
Reason why Approved/Disapproved
Please Select
Valid Escalation
Invalid Escalation
Possible EO
N/A
Completed Transfer?
Please Select
Yes
No
N/A
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