KNOWLEDGE [proficient]
Proficient in Chick-fil-A brand standards and procedural knowledge
• Foundation: Demonstrates a working knowledge of Chick-fil-A processes and procedures
• Work Product: Executes in accordance with Chick-fil-A operating standards
• Resources: Incorporates resources into all training experiences
• Growth Mindset: Shows an eagerness and ability to learn quickly
TRAINING SKILL [proficient]
Proficient ability to utilize training resources and skills
• Communication: Communicates clearly and efficiently
• Accountability: Consistently welcomes and provides accurate and timely feedback
• Strategic: Utilizes effective questioning and training tools to facilitate learning
• Emotional Intelligence: Adjusts training approach to accommodate learning needs
SPEED & ACCURACY [proficient]
Proficient capacity to execute Chick-fil-A procedures with speed and accuracy
• High Standards: Strives for personal excellence and exhibits organization
• Flexibility: Adjusts quickly to changes and remains calm under pressure
• Efficiency: Demonstrates effective time management skills
• Proactivity: Assesses needs and responds in a timely manner
LEADERSHIP [expert]
Expert ability to demonstrate leadership capacity
• Integrity: Upholds ethical and Chick-fil-A standards
• Ownership: Takes responsibility for the outcomes of decisions
• Professionalism: Exhibits maturity in communication and behavior
• Coach: Influences other trainees to achieve greater performance and outcomes
ATTITUDE [expert]
Expert ability to demonstrate a genuine and positive attitude
• Enthusiasm: Exhibits a passion for training and excitement for Chick-fil-A
• Teamwork: Enjoys collaboration and is willing to serve in any capacity
• Respect: Displays confident humility in interaction with authority, peers, and trainees