Sprinklr General Request Form
Sprinklr users should use this form to submit General Requests such as general inquiries, platform configuration, or training assistance.
If you have Listening requests please use this Sprinklr Listening Request Form.
If you are inquiring about adding a new user into Sprinklr, please submit your request through this New User Request Form.
If you have encountered an error code, bug or technical issue, please submit a support ticket by sending an email directly to tickets@sprinklr.com OR click the ‘Support’ tab and then ‘SUBMIT A REQUEST’ while in the Sprinklr platform.
Full Name*
First Name Last Name
E-mail*
Type of Request*
Impact on Business*
Does a Custom Field Value need to be created for this event?
No
Would you like any automation created for this event?
Will you need a Listening Topic created for this event?
Yes No
If you answered yes to needing a Listening Topic created, please fill out a Listening Request Form after you've completed and submitted this General Request Form. We will need the Specifics of how you want your topic built, and the approval of the SAP Listening Admin. In the additional notes portion of the Listening Request Form, please make note that you've already submitted a General Request Form laying out the specifics for the event so we don't accidentally ask you to fill it out again.
Please make sure you've shared the reporting dashboard you're inquiring about with Trevor Thompson, Dan Becker, and Ty Lapinski so we can view it.
What Sprinklr Role(s) are you requesting access to?
CORE_Basic CORE_Edit CORE_Admin LISTENING_Basic LISTENING_Edit LISTENING_Admin Reporting BENCHMARKING_Basic BENCHMARKING_Edit BENCHMARKING_Admin I'm not sure of the specific role
If you don't know the specific Role, what area in Sprinklr are you looking to have access to?
Monitoring Dashboards Listening Insights Reporting Insights Benchmarking Audience Profile Social Asset Manager Administration Planner Publisher
Are you a new Portfolio/Team Lead requesting to become a Client Admin?
Yes No
Have you taken the Admin Training yet? In order to become a Client Admin it is required that you pass the training on SuccessMaps.
Once completed, please upload your proof of certification to this request form at the bottom.

TAKE ME TO THE ADMIN TRAINING
Are you requesting to become an Account Owner? If yes, please list which accounts you want to be made owner of.
What account(s) are you requesting access to? Please only list accounts you don't already have access to. Also, if you can, provide the Portfolio Group instead of accounts.
In order to give you access to this account I'll need approval from the Portfolio/Team Lead of the accounts. If you have that approval already, please attach the email thread to this request form below. Thank you.
Will you be publishing on approval?
Yes No
I am looking to...
Add a new account Reactivate an account
Is there a Portfolio/Account Group already created for this account to be added into?
No, one will need to be created
In order to add a new account into Sprinklr, we must receive approval from the appropriate SAP Admins. If you have an email thread with this approval already, please include it as an attachment in this request.
Please list the account(s) you are looking to reactivate.
I am requesting to...
Create a new tiered approval path Publish to an account on approval Remove myself from being on approvals Remove someone else from being on approvals
Who will be forced to go through this approval path?
What accounts will these users be publishing to?
I am requesting to...
Create a new Suggestion Queue Be permissioned to an existing Suggestion Queue Permission someone else to my Suggestion Queue
I am requesting to...
Add a value to an existing Custom Field Remove a value from an existing Custom Field Help solve an issue I'm experiencing with a Custom Field
Name of Custom Field
Description of Custom Field
0/500
Asset Class of Custom Field
Media Asset (SAM) Message (Inbound) Outbound Message Profile Benchmarking Organization
Help Text
Help text will be shown with the Custom Field to help the user understand the field
Set Values for your Custom Field
Additional Preferences
Global (Partner level) Local (Client level) Required Field Is hidden
Name of Macro
Apply Macro on
Description of Macro
Automated Actions you'd like this Macro to make whenever applied
Who will this Macro need to be shared with?
What areas of Sprinklr are you looking for more training on?
Monitoring Dashboards Reporting Listening Insights Audience Social Asset Manager Administration Settings Rules Custom Fields Planner Publisher
What timezone are you located in?
When would you ideally like this training?
Have you attended any of our monthly Office Hours sessions or watched the recorded Office Hours Trainings?
Link to recorded trainings: https://app.sprinklr.com/ui/v3/reporting/insights#sets/583dad4ae4b00ee4b3001400
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If you have a Listening Request please use this Listening Request Form.

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If you are inquiring about adding a new user into Sprinklr, please submit your request through this New User Request Form.

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Please provide any additional details or questions you have on this request
Upload any screenshots or documents here
Upload a File
Cancelof
Sprinklr Client Environment*
Name of your designated Team/Portfolio Lead or Power User*
This should be the name of your SAP Team/Portfolio Lead who manages the accounts you publish to/report on. Please do not include a Sprinklr employee here.
Should be Empty:

Sprinklr General Request Form

TAKE ME TO THE ADMIN TRAINING