Mattress Shopping
Questions to ask when shopping for a mattress
Store Name
Salesperson's Name
Name of Current Sale/Promotion
What kind of Marketing/ Advertising was there for the store?
What is your impression of the store?
Organized
Confusing
Clean
Easy to Navigate
DIrty
What is the stores refund/return policy?
What was the first price shown?
What brand was the salesperson's go to?
Tempurpedic
Sealy
Stearns and Foster
Serta
Simmons
House Brand
Other
If other or house, what was the name of the brand?
What comparable model do we sell?
What qualifying questions were you asked?
What reason did the salesperson give for choosing this mattress?
Did they ask you to purchase?
Yes
No
What is the store's delivery policy and what is included in their charge?
How soon can the store deliver? What days of the week don't they deliver?
Were there any extra charges regarding delivery?
What incentives did the salesperson offer?
Free Delivery
Free Accessories
Discount above sales price
Price match competitor
Clearance/Floor Models
What did the salesperson have to say about Mattress Firm or competitors
Would you have purchased from this salesperson? What did they do right or wrong?
Name:
E-mail Address
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