The following Terms and Conditions are outlined below in accordance with the British Association for Counselling and Psychotherapy (BACP) and Complementary and Natural Healthcare Council (CNHC) for you (the client) to read and understand to reduce the risk of client uncertainty and misunderstanding, together with protecting both parties and maintaining best practice at all times.
Should you be in agreement, please sign below and retain a copy for your records.
Confidentiality, Good Practice and Etiquette
In accordance with BACP, CNHC, EMDR Association UK & Ireland (Eye Movement Desensitisation and Reprocessing) and & ILM (Institute of Leadership and Management) all sessions are always strictly confidential and non-judgemental.
In accordance with the above Guidelines’ and Codes of Conduct, the boundaries between both Counsellor/Therapist and client, together with a professional relationship, must always be adhered to.
The Counsellor/Therapist gives the right to refuse a session, terminate future sessions or remove clients from the clinic at anytime, and will not tolerate any abuse albeit verbal or physical at any time.
Clinic and Practice Hours (By appointment only)
Monday – Thursday: 9am – 9.30pm
Friday: 11.30am – 6pm
Saturday: 9am – 5pm
Sundays and Bank Holidays - CLOSED
FaceTime and telephone sessions also available within the above practice hours.
Session Times
Adult sessions: 60 minutes. EMDR sessions: 75-90 minutes
Child sessions: 50 minutes. EMDR sessions: 60-75 minutes
Family Therapy and Couple Therapy session: 90 minutes
Parent & Child Review Sessions: 75minutes
Session times may run over, to which there will always be a charge, unless pre-arranged. If sessions frequently run over or wish to be extended for future appointments, this time must be pre-booked for any future appointment. Session times start at the booked time and not on client’s arrival.
Cancellation Policy
If you need to cancel, unable to attend or keep your appointment or change your mind for whatever reason, I must be informed 48 hours before your appointment (not including Sundays & Bank Holidays), otherwise you will be charged the full hourly charge for the cancelled session.
It is always your responsibility to ensure you receive an acknowledgment from me of your cancellation otherwise you will be charged the full fee for Late Cancellation. This applies if you forget or just DNA (do not attend).
If you cancel a session without the required notice for whatever reason (i.e. snow, illness, delayed train or transport, traffic, school performances, childcare or child illness etc) and you do not settle your invoice within 24 hours of the cancellation, you will always be required to pay upfront for any future sessions that you book. There are no exceptions.
Payment
Payment by the client or bill payer is accepted by the following methods: bank transfer or cash. Payment is always due before any booked session. Failure to do so may result in session being cancelled. In the unfortunate event of a late payment, additional fees will apply.
Files and Third Party
I will at all times adhere to the GDPR Regulations. However, written consent from the client is always required before any information and/or details be divulged to any third party, other than a Solicitor/Law Partnership.
Files maybe obtained by clients once therapy has ended at a charge of £10 plus P&P, payable prior to release.
Reports and/or letters for insurance, court purposes etc will be charged for at an hourly rate, which is payable in advance. This will be discussed beforehand and confirmed.