2019 Customer Appreciation Week

2019 Customer Appreciation Week
Secret Shopper Report
Name*
First NameLast Name
Date
MonthDayYear
1
Installation & Facility*
Please list the Installation AND the Facility
Day of the Week
Pick a day
Please provide input based on each of the following:
Was the facility clean/neat/welcoming?
YesNo
Yes - Comment
No - Comment
Were you greeted immediately?
YesNo
Yes - Comment
No - Comment
Did the person greeting you have a friendly, sincere smile?
YesNo
Yes - Comment
No - Comment
Did every employee who saw you acknowledge you?
YesNo
Yes - Comment
No - Comment
Was your feedback well received?
YesNo
No - Comment
Yes - Comment
Please use the information below to score your Secret Shopper Visit:
100 Possible Points (add number)
Points Earned Percent %
Cleanliness Facility/Environment
Service/Personnel
Feedback
Please add comments below which could be used as a tiebreaker in the scoring.
Top 3 things that was done very well:
1
2
3
Top 3 things that could be improved:
1
2
3
Should be Empty:

	Points Earned	Percent %
Cleanliness Facility/Environment
Service/Personnel
Feedback

	Top 3 things that was done very well:
1
2
3

	Top 3 things that could be improved:
1
2
3