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Support Customer Feedback Survey
1
Branch
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SSE North West Region - Altrincham Office
SSE Midlands Region - Birmingham Office
SSE SW & Wales Region - Chepstow Office
SSE London and SE Region - Egham or Gravesend Office
SSE North East Region - Gateshead Office
SSE Scotland Region - Glasgow Office
SSE Yorkshire Region - Leeds Office
Not known
SSE North West Region - Altrincham Office
SSE Midlands Region - Birmingham Office
SSE SW & Wales Region - Chepstow Office
SSE London and SE Region - Egham or Gravesend Office
SSE North East Region - Gateshead Office
SSE Scotland Region - Glasgow Office
SSE Yorkshire Region - Leeds Office
Not known
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2
Survey Carried out by:
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3
Date of Survey
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Date
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Month
Year
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4
Customer Full Name
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Customer Telephone Number
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6
Customer Email Address
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7
Site Name
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8
Contract Number
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9
Q1. Did we provide you with a service report shortly after our visit?
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Yes
No
Other
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10
Q1a. If the answer is No' to the above, would you like to be added to our report subscription?
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11
Q1/1a. If you have any further comments regarding our report, could you please provide the details below:
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12
Q2. During our visit did we identify any issues with your building management system that you were not aware of?
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13
Q2a. If the answer is ‘Yes’ to the above did we resolve the issues whilst we were on site?
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14
Q2/2a. If you have any further comments regarding site issues, could you please provide the details below:
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15
Q3. Have we provided you with any recommendations to get the most from your building management system?
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16
Q3a. If the answer is ‘No’ to the above would you like any further information?
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17
Q3/3a. If you have any further comments regarding recommendations, could you please provide the details below:
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18
Q4. Have you had reason to use our Energy Management Centre for remote services in the last 3 months?
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19
Q4a. If the answer is 'Yes' to the above, how would you rate the service you received? (1 = Unsatisfactory, 10 = Excellent)
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20
Q4/4a. If you have any further comments regarding our Energy Management Centre, could you please provide the details below:
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21
Q5. How would you rate the level of contact from our Organisation? (1 = Unsatisfactory, 10 = Excellent)
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22
Q5. If you have any further comments regarding our level of contact, could you please provide the details below:
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23
Q6. How would you rate us on Value for Money? (1 = Unsatisfactory, 10 = Excellent)
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24
Q6. If you have any further comments regarding Value for Money, could you please provide the details below:
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25
Q7. How would you rate us on Delivering Promises? (1 = Unsatisfactory, 10 = Excellent)
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26
Q7. If you have any further comments regarding Delivering Promises, could you please provide the details below:
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27
Q8. How would you rate our Overall Service? (1 = Unsatisfactory, 10 = Excellent)
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28
Q8. If you have any further comments regarding our Overall Service, could you please provide the details below:
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29
Q9. How likely are you to recommend SSE? (1 = Highly Unlikely, 10 = Very Likely)
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30
Q9. If you have any further comments regarding recommending us could you please provide the details below:
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31
Q10. What one thing could we do to improve our service?
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32
Q11. Could you please confirm the name of the person in your organisation who deals with your contract renewal?
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33
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