Support Customer Feedback
Branch Information
Branch
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SSE North West Region - Altrincham Office
SSE Midlands Region - Birmingham Office
SSE SW & Wales Region - Chepstow Office
SSE London and SE Region - Egham or Gravesend Office
SSE North East Region - Gateshead Office
SSE Scotland Region - Glasgow Office
SSE Yorkshire Region - Leeds Office
Not known
Survey Carried out by:
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Date of Survey
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Month
Year
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Customer Information
Customer Full Name
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Customer Telephone Number
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Customer Email Address
Site Name
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Contract Number
Survey Questions
Section 1 - Visit Feedback
Q1. Did we provide you with a service report shortly after our visit?
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Yes
No
Other
Q1a. If the answer is No' to the above, would you like to be added to our report subscription?
Yes
No
Other
Q1/1a. If you have any further comments regarding our report, could you please provide the details below:
Q2. During our visit did we identify any issues with your building management system that you were not aware of?
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Yes
No
Other
Q2a. If the answer is ‘Yes’ to the above did we resolve the issues whilst we were on site?
Yes
No
Other
Q2/2a. If you have any further comments regarding site issues, could you please provide the details below:
Q3. Have we provided you with any recommendations to get the most from your building management system?
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Yes
No
Other
Q3a. If the answer is ‘No’ to the above would you like any further information?
Yes
No
Other
Q3/3a. If you have any further comments regarding recommendations, could you please provide the details below:
Section 2 - Remote Services
Q4. Have you had reason to use our Energy Management Centre for remote services in the last 3 months?
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Yes
No
Other
Q4a. If the answer is 'Yes' to the above, how would you rate the service you received? (1 = Unsatisfactory, 10 = Excellent)
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Q4/4a. If you have any further comments regarding our Energy Management Centre, could you please provide the details below:
Section 3 - Service Delivery
Q5. How would you rate the level of contact from our Organisation? (1 = Unsatisfactory, 10 = Excellent)
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Q5. If you have any further comments regarding our level of contact, could you please provide the details below:
Q6. How would you rate us on Value for Money? (1 = Unsatisfactory, 10 = Excellent)
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Q6. If you have any further comments regarding Value for Money, could you please provide the details below:
Q7. How would you rate us on Delivering Promises? (1 = Unsatisfactory, 10 = Excellent)
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Q7. If you have any further comments regarding Delivering Promises, could you please provide the details below:
Q8. How would you rate our Overall Service? (1 = Unsatisfactory, 10 = Excellent)
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Q8. If you have any further comments regarding our Overall Service, could you please provide the details below:
Net Promoter Score
Q9. How likely are you to recommend SSE? (1 = Highly Unlikely, 10 = Very Likely)
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Q9. If you have any further comments regarding recommending us could you please provide the details below:
Service Improvement
Q10. What one thing could we do to improve our service?
Q11. Could you please confirm the name of the person in your organisation who deals with your contract renewal?
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Thank you for completing our survey!
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